Thanks for making the time — I know your diary is a mess right now.

I'll be direct, because I'm seeing the CEO in the morning. Field Services has missed its commitments three quarters running and I've now got three of our top ten accounts formally escalated. Norsk Ridge has a renewal in six weeks and their COO has stopped returning my calls.

I don't think this is a demand problem. I think we have the wrong person running that unit, and I want to re-baseline every open commitment before the board meets. I'd like you behind that tomorrow.